Shipping policy
SHIPPING AND DELIVERY
Shipments are processed from Monday to Friday between 9AM - 5PM EST. Any orders placed after 2PM EST, will be processed the following day. We work hard to deliver your products as quickly as possible. Most customers receive their order within 3-5 business days of placing their order, depending on the remoteness of the location. We do not currently ship internationally or to military bases.
SHIPPING COST
US orders: If your order is over $50 USD, you qualify for free shipping within the contiguous United States. If your order is less than $50, we charge a flat rate shipping fee of $5.00 USD. For any orders to non contiguous states, shipping charges will depend on the weight and destination of the order.
Canada orders: If your order is over $50 CAD, you qualify for free shipping across all Canadian provinces. If your order is less than $50, we charge a flat rate shipping fee of $5.00 CAD. For any orders to Nunavut, Yukon, and Northwest Territories, shipping charges will depend on the weight and destination of the order.
TRACKING AND SHIPPING DELAYS
You can track your package at any time by clicking the link within your shipping confirmation email. If your shipment comes in multiple boxes, you’ll be provided with multiple tracking numbers. Please note that it can take up to 24 hours for tracking information to become available by the assigned carrier. Make sure to follow the tracking instructions to access your delivery information. Depending on the carrier, your shipment may be left at your door or be brought to a designated pick-up location.
Please wait 2 days after tracking shows as “delivered” prior to contacting us with any shipping concerns. Note: we’re not responsible for any delays caused by the shipping carriers.
We know how frustrating shipping delays can be, especially when your pet is dependent on our food to keep their reactions at bay. Don’t hesitate to reach out to us at [email protected] and we’ll try our best to resolve the issue.
CARRIERS
At Wilder Harrier, we strive to provide our customers with the best shipping experience. We select the most reliable carriers with a proven track record of delivering packages in a timely and safe manner, at the best rates for our customers. Unfortunately, we’re unable to assign specific carriers to customers as this can cause delays in the delivery process.
UNCLAIMED PACKAGES
Orders are usually shipped directly to the address and do not require a signature. If you’re not home, the package will be available at an assigned pick-up location. If the package is not claimed and is returned to us, you will be charged shipping fees to reship. If, for a given reason, you’re unable to claim your package, please contact us ASAP at [email protected].
Shipments are processed from Monday to Friday between 9AM - 5PM EST. Any orders placed after 2PM EST, will be processed the following day. We work hard to deliver your products as quickly as possible. Most customers receive their order within 3-5 business days of placing their order, depending on the remoteness of the location. We do not currently ship internationally or to military bases.
SHIPPING COST
US orders: If your order is over $50 USD, you qualify for free shipping within the contiguous United States. If your order is less than $50, we charge a flat rate shipping fee of $5.00 USD. For any orders to non contiguous states, shipping charges will depend on the weight and destination of the order.
Canada orders: If your order is over $50 CAD, you qualify for free shipping across all Canadian provinces. If your order is less than $50, we charge a flat rate shipping fee of $5.00 CAD. For any orders to Nunavut, Yukon, and Northwest Territories, shipping charges will depend on the weight and destination of the order.
TRACKING AND SHIPPING DELAYS
You can track your package at any time by clicking the link within your shipping confirmation email. If your shipment comes in multiple boxes, you’ll be provided with multiple tracking numbers. Please note that it can take up to 24 hours for tracking information to become available by the assigned carrier. Make sure to follow the tracking instructions to access your delivery information. Depending on the carrier, your shipment may be left at your door or be brought to a designated pick-up location.
Please wait 2 days after tracking shows as “delivered” prior to contacting us with any shipping concerns. Note: we’re not responsible for any delays caused by the shipping carriers.
We know how frustrating shipping delays can be, especially when your pet is dependent on our food to keep their reactions at bay. Don’t hesitate to reach out to us at [email protected] and we’ll try our best to resolve the issue.
CARRIERS
At Wilder Harrier, we strive to provide our customers with the best shipping experience. We select the most reliable carriers with a proven track record of delivering packages in a timely and safe manner, at the best rates for our customers. Unfortunately, we’re unable to assign specific carriers to customers as this can cause delays in the delivery process.
UNCLAIMED PACKAGES
Orders are usually shipped directly to the address and do not require a signature. If you’re not home, the package will be available at an assigned pick-up location. If the package is not claimed and is returned to us, you will be charged shipping fees to reship. If, for a given reason, you’re unable to claim your package, please contact us ASAP at [email protected].