Refund policy

100% SATISFACTION GUARANTEED

If you’re not completely satisfied with our products within 30 days of your first order or trying a new product.

WHAT IS THE DEADLINE TO RETURN MY ITEM?

First order: If you are not satisfied with our products after your first order or trying a new product, we will refund you once we receive the items. Please note that your return must be approved by email beforehand.

Subscription or others: If you ordered too many items or forgot to cancel your subscription, you may be eligible for a return for unopened bags. Please note that your return must be approved by email beforehand.

Error in your order: In the case of an error on our part with your order, we will exchange the items free of charge or refund the affected items at no cost. Please note that your return must be approved by email beforehand. 

HOW DO I GET APPROVAL FOR MY RETURN?

To initiate a return, please contact us at [email protected], specifying the reason for your return, along with your email address and order number.

WHAT SHIPPING SERVICE SHOULD I USE FOR THE RETURN?

You are free to choose the shipping service that suits you. The shipping costs are your responsibility.

If you are returning an item valued over $75, we recommend using a traceable shipping service or purchasing insurance. We cannot be held responsible for any lost packages during transit.

Once you have received our approval* by email for your return, please send it to the following address:

Wilder Harrier
125 Jérémie-Pacaud Street
Princeville (Québec) G6L 0A1
Canada

*Items returned without prior approval will not be accepted.

WHEN WILL I RECEIVE MY REFUND?

We will notify you as soon as we have received and inspected your return to let you know if the refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please also keep in mind that there may be additional processing time for your bank or credit card company to process the refund.